This policy applies to all orders placed through the Serlig store at serligblog.com.
Before publishing: replace the bracketed placeholders below with your real carrier, timelines, and rates. Leaving placeholders live is worse than having no page at all.
Order Processing
- Orders are processed within [1 to 2] business days of payment being confirmed.
- Orders placed on weekends or public holidays are processed on the next business day.
- You will receive a confirmation email once your order is placed, and a second email with tracking details once it ships.
Shipping Destinations
We currently ship to [list your countries or regions].
If your country is not listed at checkout, we are not able to deliver there at this time.
Delivery Times
Delivery times are estimates and begin from the date of dispatch, not the date of order.
| Destination | Estimated delivery | Cost |
|---|---|---|
| [Domestic standard] | [3 to 7 business days] | [amount or Free over X] |
| [Domestic express] | [1 to 3 business days] | [amount] |
| [International] | [10 to 21 business days] | [amount] |
Delays can occur due to customs clearance, carrier backlogs, weather, or peak seasons. These are outside our control.
Shipping Costs
Shipping is calculated at checkout based on your delivery address and the shipping method you select. The full cost is shown before you confirm payment.
[Free shipping applies on orders over [amount].]
Tracking Your Order
Once your order ships, we will email you a tracking number. Tracking information may take up to 48 hours to become active on the carrier’s website.
If you have not received tracking details within [5] business days of ordering, contact us at contact@serligblog.com.
Customs, Duties, and Taxes
For international orders, import duties, taxes, and customs charges may be applied by your local authorities. These charges are the responsibility of the customer and are not included in the price you pay at checkout. We have no control over these charges and cannot predict their amount.
Incorrect Addresses
Please double check your shipping address at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer. If a parcel is returned to us because of an incorrect address, we can reship it once the customer covers the new shipping cost.
Lost or Damaged Parcels
- If your parcel is marked delivered but you have not received it, please check with neighbours and your local carrier depot first, then contact us.
- If your item arrives damaged, email us at contact@serligblog.com within [7] days of delivery with photographs of the item and the packaging. We will arrange a replacement or refund.
Contact
For any shipping question, email contact@serligblog.com and we will respond within [1 to 2] business days.