This policy applies to products purchased directly from the Serlig store at serligblog.com. It does not apply to items bought from third party retailers through affiliate links, which are covered by that retailer’s own policy.
Before publishing: confirm the return window and who pays return postage, then remove this note and the bracketed placeholders.
Return Window
You may request a return within [30] days of receiving your order.
After [30] days we are unable to offer a refund or exchange.
Conditions for Return
To be eligible for a return, the item must be:
- Unused and in the same condition you received it
- In its original packaging, with any tags or seals intact
- Accompanied by proof of purchase, such as your order number or confirmation email
For hygiene reasons, grooming products that have been used on a pet cannot be returned unless they are faulty.
How to Start a Return
- Email contact@serligblog.com with your order number and the reason for the return.
- We will reply within [1 to 2] business days with return instructions and the return address.
- Ship the item back using a trackable service.
Please do not send an item back before contacting us. Returns received without prior approval may not be processed.
Return Shipping Costs
- If the item is faulty, damaged, or incorrect, we cover the return shipping cost.
- If you are returning an item because you changed your mind, the return shipping cost is yours.
- Original shipping charges are non refundable except where the item was faulty or sent in error.
Refunds
Once we receive and inspect your return, we will email you to confirm whether the refund is approved.
- Approved refunds are issued to your original payment method.
- Processing typically takes [5 to 10] business days to appear on your statement, depending on your bank or card issuer.
- If more than [15] business days have passed since approval and you have not seen the refund, contact your bank first, then email us.
Faulty or Damaged Items
If your item arrives damaged or develops a fault, email us within [7] days of delivery with:
- Your order number
- A clear description of the problem
- Photographs showing the fault and the packaging
We will arrange a replacement or a full refund, including shipping, at no cost to you.
Exchanges
We replace items only if they are defective or damaged. If you need the same item exchanged, email contact@serligblog.com to arrange it.
Cancellations
If you need to cancel an order, contact us as soon as possible. We can cancel and refund in full provided the order has not yet shipped. Once dispatched, the standard returns process applies.
Non Returnable Items
The following cannot be returned:
- Items returned after the [30] day window
- Used grooming products that are not faulty
- Sale or clearance items marked as final sale
- Gift cards
Your Statutory Rights
This policy is in addition to, and does not affect, your legal rights under applicable consumer protection law.
Contact
Email: contact@serligblog.com Website: https://serligblog.com